Management of Acute Aggression in Patients
The management of acute aggression requires a structured approach beginning with verbal de-escalation techniques, followed by pharmacological interventions when necessary, with benzodiazepines or antipsychotics based on the suspected etiology of agitation. 1
Initial Assessment and De-escalation
Rapid Assessment
- Determine pattern of anger manifestation: state vs. trait, proactive vs. reactive, group-inspired, psychotic, or drug-induced 1, 2
- Screen for substance use, intoxication, or withdrawal 2
- Identify triggers and warning signs of aggression 1
- Assess for underlying psychiatric conditions that may present with emotional lability 2
Verbal De-escalation Strategies
Respect personal space
- Maintain two arms' length distance
- Ensure unobstructed path out of room for both patient and staff 1
Minimize provocative behavior
- Maintain calm demeanor and facial expressions
- Keep hands visible and unclenched
- Avoid defensive body language (hands on hips, arms crossed) 1
Establish verbal contact
- Designate one staff member to interact with patient
- Introduce self and orient patient to environment
- Reassure patient that you will help them 1
Use concise communication
- Simple language and concise sentences
- Allow adequate time for patient to process information 1
Identify patient's goals
- "What helps you at times like this?"
- "I'd like to know what you hoped would happen here" 1
Practice active listening
- "Tell me if I have this right..."
- "What I heard is that..." 1
Set clear limits and expectations
- "We're here to help, but it's important that we're safe with each other"
- Establish consequences of unacceptable behaviors in a non-punitive manner 1
Pharmacological Management
Decision Algorithm for Medication Selection
Based on suspected etiology of agitation: 1
Medical/Intoxication Etiology:
- Mild/Moderate: Benzodiazepine (first-line)
- Severe: Benzodiazepine first, consider adding first-generation antipsychotic
Psychiatric Etiology:
- Mild/Moderate: Benzodiazepine or antipsychotic
- Severe: Antipsychotic (preferred)
Unknown Etiology:
- Start with benzodiazepine or antipsychotic
- Consider adding the other if first dose is not effective
Medication Options
Benzodiazepines (e.g., Lorazepam)
- Dosing: 0.05-0.1 mg/kg IM/IV; for adults typically 2 mg IM 3
- Onset: 15-20 minutes IM
- Advantages: Preferred for intoxication and withdrawal; no extrapyramidal symptoms
- Cautions: Use with caution in patients with respiratory compromise 1
Antipsychotics (e.g., Haloperidol)
- Dosing: 2-5 mg IM for prompt control of acutely agitated patients 4
- Administration: May be given as often as every hour, though 4-8 hour intervals are usually sufficient
- Considerations: Switch to oral form as soon as practicable 4
- Monitoring: Watch for extrapyramidal symptoms, especially in younger patients 1
Special Considerations
Staff Training and Safety
- Staff should receive regular training in managing aggressive behavior 1
- Adequate staffing based on patient acuity is critical 1
- Perform shift-by-shift acuity assessments to determine appropriate staffing levels 1
Post-Incident Management
- Debrief with patient after any intervention
- Explain why intervention was necessary
- Ask patient to explain their perspective
- Review alternative strategies for future situations 1
Special Populations
- For patients with trauma history, physical and mechanical restraint should be discouraged; seclusion may be preferable 1
- For patients with developmental disabilities, modify strategies to meet cognitive needs 1
Common Pitfalls to Avoid
- Failing to identify medical causes of agitation that require specific treatment
- Overlooking substance intoxication or withdrawal as causes of agitation
- Escalating the situation through confrontational body language or communication
- Using medications without attempting verbal de-escalation first
- Inadequate monitoring after medication administration
- Insufficient staff training in de-escalation techniques and proper restraint procedures 1
Remember that the goal of managing acute aggression is to ensure safety while helping the patient regain control of their behavior using the least restrictive means possible 5.