Creating and Managing Patient Notes for Continuity of Care
The most effective approach to creating and managing patient notes is to implement a structured documentation system that carries forward relevant information between initial and follow-up visits, ensuring continuity of care while maintaining focus on patient-centered outcomes.
Initial Visit Documentation Structure
Essential Components for Initial Notes
- Patient demographics and chief complaint
- Comprehensive medical history
- Current medical problems (CV and non-CV)
- Previous treatments and responses
- Medication list with doses and frequencies
- Allergies and adverse reactions
- Family history relevant to current conditions 1
- Review of systems
- Physical examination findings
- Assessment
- Problem list in priority order
- Diagnostic impressions
- Plan
- Medications (new prescriptions, adjustments)
- Diagnostic tests ordered
- Referrals made
- Patient education provided
- Specific timeframe for follow-up with parameters for earlier return 1
Follow-Up Visit Documentation
Key Elements to Carry Forward
- Interval medical history since last visit 2
- Medication reconciliation
- Assessment of adherence
- Evaluation of side effects/intolerances
- Verification of current regimen 2
- Review of test results since previous visit
- Updated physical examination findings
- Assessment of progress toward treatment goals
- Updated plan
- Medication adjustments
- Additional testing needed
- Reinforcement of education
- Next follow-up timing 2
Best Practices for Documentation Continuity
Structured Problem-Oriented Approach
- Use a problem-oriented format that tracks each medical issue chronologically 1
- Number and prioritize problems based on acuity and importance
- Document progress for each problem at every visit
- Update problem list by resolving completed issues and adding new ones
Medication Management Documentation
- Maintain a comprehensive medication list that includes:
- Name, dose, route, frequency
- Start dates and stop dates
- Indications linked to problem list
- Documented rationale for changes 1
- Document medication reconciliation at each visit
- Record patient's reported adherence and any barriers identified
Leveraging Electronic Health Record Features
- Use templates for consistency between visits
- Create smart phrases for commonly documented elements
- Implement auto-population of stable information while highlighting changes
- Use the copy-forward function judiciously - always review and update carried-forward information 1
Patient-Centered Documentation Practices
Enhancing Patient Engagement
- Position computer screen so patients can view their record 1
- Maintain eye contact while documenting 1
- Separate typing and patient interaction - use brief typing sessions 1
- Invite patients to review documentation during the visit 1
- Document shared decision-making discussions and patient preferences 1
Communication Strategies
- Use neutral, non-judgmental language that is free from stigma 2
- Employ strength-based, respectful language that imparts hope 2
- Use person-centered terminology (e.g., "person with diabetes" rather than "diabetic") 2
- Document patient's own words for symptoms and concerns
- Avoid subjective judgments and stigmatizing language 1
Implementation Tips for Continuity Documentation
Technical Approaches
- Create standardized templates for initial and follow-up visits
- Develop problem-specific documentation modules that can be updated at each visit
- Use color coding or highlighting to identify new information versus carried-forward data
- Implement automatic flags for critical information that should be reviewed at each visit
Quality Assurance Measures
- Regularly audit documentation for completeness and accuracy
- Review for unnecessary duplication of information
- Ensure documentation supports continuity of care rather than just meeting billing requirements
- Verify that patient preferences and goals are prominently documented and updated
Common Pitfalls to Avoid
- Excessive copying and pasting without thoughtful review 1
- Outdated information carried forward without updates
- Inconsistencies between different sections of documentation
- Missing follow-up plans or unclear next steps 1
- Focusing on documentation at the expense of patient interaction 2
- Interrupting patients during history-taking (studies show clinicians interrupt after an average of 18 seconds) 2
By implementing these structured approaches to documentation across initial and follow-up visits, you can create a seamless flow of information that supports high-quality, patient-centered care while maintaining efficiency in your clinical practice.