What is the best course of action for a 24-year-old female patient with no significant medical history, presenting with neck pain that resolves with Tiger Balm (capsaicin) and massage, intermittent ear ringing (tinnitus), transient hearing loss, and tingling when turning her head down and left, with a normal physical examination and no ear issues?

Medical Advisory BoardAll articles are reviewed for accuracy by our Medical Advisory Board
Educational purpose only • Exercise caution as content is pending human review
Article Review Status
Submitted
Under Review
Approved

Last updated: February 5, 2026View editorial policy

Personalize

Help us tailor your experience

Which best describes you? Your choice helps us use language that's most understandable for you.

Management of Neck Pain with Tinnitus and Paresthesias in a Young Adult

This patient requires reassurance and conservative management with close monitoring, but should undergo comprehensive audiologic examination within 4 weeks to exclude sudden sensorineural hearing loss, which can present subtly with transient symptoms and carries risk of permanent hearing loss if missed. 1, 2

Immediate Clinical Assessment

Key distinguishing features to clarify:

  • Determine if tinnitus is truly pulsatile (synchronous with heartbeat) versus non-pulsatile, as this fundamentally changes diagnostic urgency—pulsatile tinnitus has identifiable vascular or structural causes in over 70% of cases and may indicate life-threatening pathology like dural arteriovenous fistula or arterial dissection. 3

  • Assess laterality carefully: The patient reports "intermittent ear ringing"—if this is unilateral or asymmetric, imaging becomes necessary even without other red flags. 2 Bilateral, symmetric, non-pulsatile tinnitus without focal deficits does not require imaging. 3, 2

  • Evaluate the tingling with head movement: This suggests possible cervical radiculopathy or nerve root irritation, though the normal exam makes significant pathology less likely. 4 The combination of neck pain and paresthesias with specific head positioning warrants consideration of mechanical cervical spine pathology. 5, 6

Red Flags Assessment (Critical to Exclude)

The ACR Appropriateness Criteria identifies specific "red flags" that mandate imaging in cervical pain: 4

  • Increased risk for fracture (not present—no trauma)
  • Malignancy or constitutional symptoms like fever/weight loss (not reported)
  • Infection risk factors (immunosuppression, IV drug use—not present)
  • Vascular etiology suspected (no objective findings)
  • Spinal cord injury or myelopathy signs (normal exam)
  • Coagulopathy (not mentioned)

This patient has NO red flags for urgent imaging of the cervical spine. 4

Audiologic Evaluation (Priority Action)

Order comprehensive audiologic examination within 4 weeks, including pure tone audiometry, speech audiometry, and acoustic reflex testing. 1, 2 This is critical because:

  • Sudden sensorineural hearing loss (SSNHL) can present with transient hearing loss and tinnitus as primary symptoms, even when hearing loss is not obvious to the patient. 1
  • The primary presenting symptom is often "full or blocked ear" sensation rather than obvious deafness, leading to delayed diagnosis. 1
  • SSNHL affects 5-20 per 100,000 people, with 32-65% recovering spontaneously if identified and treated within 2 weeks with corticosteroids. 1
  • Missing this diagnosis has catastrophic consequences for hearing recovery and quality of life. 1

Imaging Decision Algorithm

Do NOT order imaging at this time based on the following guideline-based criteria: 4, 3, 2

  • For cervical spine: The ACR Appropriateness Criteria states that acute neck pain (<6 weeks) without radiculopathy, trauma, or red flags does NOT warrant initial imaging. 4 Most acute neck pain resolves with conservative management. 5

  • For tinnitus: The American Academy of Otolaryngology makes a strong recommendation AGAINST imaging for tinnitus that is bilateral, non-pulsatile, and not associated with focal neurologic abnormalities or asymmetric hearing loss. 2 The American College of Radiology concurs that imaging represents inappropriate resource utilization in this scenario. 3

Imaging WOULD be indicated if: 3, 2

  • Tinnitus is confirmed to be pulsatile
  • Tinnitus is unilateral or asymmetric
  • Audiometry reveals asymmetric hearing loss
  • Focal neurologic deficits develop
  • Symptoms persist beyond 6 weeks despite conservative management 4

Conservative Management Plan

Neck pain management: 5, 6

  • Continue current effective strategy (Tiger Balm and massage)
  • Consider adding structured exercise therapy, which has the strongest evidence for benefit in neck pain 5
  • If muscle spasm is prominent, short-term muscle relaxants may be considered 5
  • Most acute neck pain resolves within weeks, though 50% may have some residual symptoms at 1 year 5

Tinnitus management: 2

  • Provide education about tinnitus mechanisms, natural history, and the fact that most patients adapt over time 2
  • Reassure that intermittent, self-limited symptoms are common and typically benign when not associated with other red flags 2
  • Approximately 10-15% of adults experience tinnitus, but only 20% require clinical intervention 7, 2

Follow-Up Strategy

Schedule follow-up in 4-6 weeks to: 4, 2

  • Review audiometry results
  • Reassess symptom progression or resolution
  • Re-examine for any new neurologic findings
  • Determine if symptoms have become persistent (≥6 months), which would change management approach 2

Instruct patient to return immediately if: 3, 1

  • Tinnitus becomes constant or clearly pulsatile
  • Hearing loss becomes noticeable or persistent
  • New focal neurologic symptoms develop
  • Severe headaches or vision changes occur
  • Symptoms worsen significantly despite conservative measures

Common Pitfalls to Avoid

Do not dismiss transient hearing loss as insignificant—this may represent early SSNHL, which requires prompt corticosteroid therapy within 2 weeks for optimal outcomes. 1 The window for effective treatment is narrow.

Do not order MRI or CT imaging for bilateral, symmetric, non-pulsatile tinnitus—this represents inappropriate resource utilization with no demonstrated benefit and potential harms from unnecessary testing. 3, 2

Do not assume cervical spine pathology explains the ear symptoms—while referred otalgia from cervical spine arthritis can occur (particularly from C1-2 facet joints), this is uncommon in a 24-year-old without significant cervical pathology on exam. 4, 8 The more likely connection is that both are benign, self-limited conditions occurring coincidentally.

Do not overlook psychological comorbidity—patients with tinnitus accompanied by severe anxiety or depression require prompt identification and intervention due to increased suicide risk. 3, 7, 2 Screen for mood disorders if symptoms become bothersome or persistent.

References

Guideline

Sudden Sensorineural Hearing Loss and Tinnitus

Praxis Medical Insights: Practical Summaries of Clinical Guidelines, 2026

Research

Clinical practice guideline: tinnitus.

Otolaryngology--head and neck surgery : official journal of American Academy of Otolaryngology-Head and Neck Surgery, 2014

Guideline

Differential Diagnosis of Pulsatile Tinnitus

Praxis Medical Insights: Practical Summaries of Clinical Guidelines, 2026

Guideline

Guideline Directed Topic Overview

Dr.Oracle Medical Advisory Board & Editors, 2025

Research

Epidemiology, diagnosis, and treatment of neck pain.

Mayo Clinic proceedings, 2015

Guideline

Tinnitus and Hearing Loss Causes and Considerations

Praxis Medical Insights: Practical Summaries of Clinical Guidelines, 2026

Professional Medical Disclaimer

This information is intended for healthcare professionals. Any medical decision-making should rely on clinical judgment and independently verified information. The content provided herein does not replace professional discretion and should be considered supplementary to established clinical guidelines. Healthcare providers should verify all information against primary literature and current practice standards before application in patient care. Dr.Oracle assumes no liability for clinical decisions based on this content.

Have a follow-up question?

Our Medical A.I. is used by practicing medical doctors at top research institutions around the world. Ask any follow up question and get world-class guideline-backed answers instantly.