Refund Policy

# Refund & Cancellation Policy  
**Dr.Oracle AI** (“we”, “us”, “our”) is operated by **TheDeep, LLC**.

This policy is intended for users who legitimately forgot to cancel and request a refund promptly, and it explains how refunds and cancellations work for Dr.Oracle AI.

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## 1) Trials and Billing
- We may offer a **7-day free trial** when presented during signup.
- If you do not cancel before any trial ends (if applicable), your subscription will automatically convert to a paid subscription and you will be charged according to the plan you selected.

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## 2) How to Cancel (Required)
Cancellation must be completed manually from your account billing page:

**Cancel here:** https://www.DrOracle.ai/billing

### Where we disclose cancellation instructions
The cancellation URL and instructions are provided:
- at the time of registration,
- in your welcome email, and
- in your **24-hour trial expiration** email.

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## 3) Refunds (30 Days, With a 7-Day Usage Cutoff)
We offer a **full refund** for subscription charges made within the last **30 days**, **only if you request it** and you meet the eligibility rules below.

### The key rule
You qualify for a refund **only if you do not utilize the platform after the first 7 days** of your access period.

- **If you continue using Dr.Oracle AI after day 7, you do not qualify for a refund**, even if you request it within 30 days.
- This applies whether you **received a free trial** or **did not receive a trial**.  
  In other words, **the “first 7 days” usage cutoff always applies**.

### Eligibility requirements
A refund may be approved if **all** of the following are true:
1. Your refund request is submitted within **30 days** of the charge date, **and**
2. You **did not utilize the platform after day 7** of access (trial or no trial), **and**
3. Your account is in good standing (no fraud, abuse, chargeback abuse, or policy violations).

### What counts as “utilize the platform”
“Utilize” includes, for example:
- logging in and using features,
- submitting questions/queries or generating outputs,
- accessing paid tools or subscriber-only content.

(We’ll use our system records to verify usage timing.)

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## 4) One-Refund Limit and Permanent Loss of Access After Refund
**Only one refund is allowed per customer/account.**  
If a refund is issued, **your access to Dr.Oracle AI will be permanently revoked**, and you will **no longer be permitted to use the service** in the future (including creating new accounts).

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## 5) How to Request a Refund (Required)
Refunds must be **requested** by contacting:

**[email protected]**

Include:
- the email address associated with your Dr.Oracle AI account, and
- the date(s) and amount(s) of the charge(s) you are requesting to be refunded.

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## 6) Chargebacks Are Not a Refund Mechanism
A chargeback is **not** an acceptable refund mechanism for Dr.Oracle AI.  
Refunds must be requested through **[email protected]** and are subject to this policy.

Filing a chargeback instead of requesting a refund may result in account restriction or permanent loss of access where permitted by law.

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## 7) Refund Processing
- Approved refunds are issued to the **original payment method**.
- Processing time depends on your bank/card issuer and may take several business days to appear.

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## 8) Changes to This Policy
We may update this policy from time to time. Changes will apply prospectively to the extent permitted by law. The latest version will be posted on our website.

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## 9) Contact
Billing and refund support: **[email protected]**