From the Guidelines
A therapeutic relationship is defined as the intentional use of relationship connection between healthcare providers and their patients toward a therapeutic aim, characterized by mutual respect, understanding, and responsiveness. This relationship is built on the foundation of trust, empathy, and clear communication, and is essential for effective treatment and improved patient outcomes 1. The therapeutic relationship is a professional connection that serves as the foundation for patient-centered care, and is characterized by a collaborative approach, cultural sensitivity, and consistent support.
To establish a strong therapeutic relationship, healthcare providers should prioritize intentional communication, mutual respect, and understanding. This can be achieved by actively listening to patients, validating their concerns, and involving them in decision-making about their care 1. The relationship should be built on a foundation of trust, empathy, and respect, and should be collaborative, with both parties working together toward health goals.
Key elements of a therapeutic relationship include:
- Mutual respect and understanding
- Intentional communication
- Empathy and emotional support
- Collaborative approach to care
- Cultural sensitivity and consistency
- Clear boundaries and confidentiality
Healthcare providers should be trained to establish therapeutic relationships, particularly in the context of telehealth, where intentional communication and mutual respect are crucial for building trust and ensuring effective care 1. By prioritizing the therapeutic relationship, healthcare providers can improve patient outcomes, increase treatment adherence, and enhance patient satisfaction, ultimately leading to better health outcomes and improved quality of life 1.
From the Research
Definition of a Therapeutic Relationship
A therapeutic relationship is a central component of patient-centred care, which respects the patient's experience, values, needs, and preferences in the planning, co-ordination, and delivery of care 2. It is a vital therapeutic agent that can positively influence both patient and provider 3.
Key Characteristics
The key characteristics of a therapeutic relationship include:
- Therapeutic listening
- Responding to patient emotions and unmet needs
- Patient centeredness 4
- Establishment, development, and engagement (REDE) of personal connections 3
- Introduction and self-identification by healthcare professionals to patients and family members 5
Importance in Healthcare
Therapeutic relationships are essential for effective care and can contribute to improved outcomes for patients, better use of resources, decreased costs, and increased satisfaction with care 2, 6. They have the capacity to transform and enrich the patients' experiences, and it is imperative for healthcare professionals to therapeutically engage with patients to improve health-related outcomes 4.