How do I arrange for post-operative homecare services in Calgary?

Arranging Post-Operative Home Care Services in Calgary

To arrange post-operative homecare services in Calgary, contact Alberta Health Services (AHS) directly through your healthcare provider for a referral, as they are the single centralized health system responsible for coordinating home care services throughout the province.

Initial Steps for Arranging Home Care

1. Physician Referral Process:

   • Ask your surgeon or hospital discharge planner to submit a referral to AHS Home Care Services before your discharge 1
   • Ensure your physician documents specific post-operative care needs that qualify you for services 1
   • The referral should include details about your surgery, functional limitations, and specific care requirements

2. Self-Referral Option:

   • Call AHS Home Care at 403-943-1920 (Calgary zone)
   • Visit the AHS website and complete the online self-referral form
   • Contact Health Link at 811 for guidance on the referral process

Assessment Process

Once a referral is received, the following will happen:

• A home care case manager will conduct an assessment (either in hospital before discharge or at home) 1
• The assessment evaluates:
  • Your medical needs and post-operative care requirements
  • Functional limitations affecting activities of daily living
  • Home environment safety and accessibility
  • Available support systems (family/caregivers)
  • Need for specialized equipment or services 1

Types of Post-Operative Home Care Services Available

Based on your assessment, you may qualify for:

1. Nursing Services:

   • Wound care and dressing changes
   • Medication management
   • Pain control monitoring
   • Post-surgical assessment 1

2. Rehabilitation Services:

   • Physical therapy for mobility issues
   • Occupational therapy for home adaptations and ADL assistance 1
   • Speech therapy if needed

3. Personal Care Services:

   • Assistance with bathing, dressing, and personal hygiene
   • Help with transfers and mobility 1

4. Home Support Services:

   • Meal preparation
   • Light housekeeping
   • Essential shopping 1

Qualifying Criteria for Post-Operative Home Care

You're more likely to qualify for home care services if you meet one or more of these criteria:

• New diagnosis or multiple comorbidities
• Need for complex assessment or healthcare coordination
• Unable to attend outpatient services
• Multiple new medications or complex medication regimen
• Living alone with limited support system
• Functional limitations requiring assistance with ADLs
• History of emergency room visits or hospital readmissions 1

Timeline and Service Duration

• Services typically begin within 24-48 hours after discharge
• Duration varies based on your needs and recovery progress
• Regular reassessment determines continued eligibility
• Services may be adjusted as your condition improves 1

Cost Considerations

• Basic home care services are covered by Alberta Health Care Insurance Plan
• There may be income-based fees for personal care and home support services
• Equipment rental or purchase may require additional payment
• Private insurance may cover services beyond what AHS provides

Important Considerations and Potential Pitfalls

• Early Planning: Begin arranging home care before your surgery date if possible 1
• Discharge Timing: Ensure services are in place before leaving the hospital 1
• Equipment Needs: Identify and arrange for necessary equipment (walker, commode, etc.) before discharge
• Caregiver Support: Identify a family member or friend who can assist during gaps in formal care
• Transportation: Arrange transportation for follow-up appointments
• Medication Management: Ensure prescriptions are filled before discharge

Special Considerations for Complex Cases

For patients with more complex needs:

• Request a pre-discharge home assessment to identify potential barriers
• Consider temporary placement in a transitional care unit if home care cannot be arranged immediately
• Discuss with your healthcare team if more intensive home care is needed 1

Contact Information for Calgary Home Care Services

• AHS Home Care (Calgary Zone): 403-943-1920
• Health Link Alberta: 811
• AHS website: www.albertahealthservices.ca/homecare

Remember that early planning and clear communication with your healthcare team are essential for ensuring appropriate post-operative home care services are in place when you need them.